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General Policies

Participation in Jefferson @ OSU programs is both a privilege and a commitment. The generosity of many individual, corporate, and institutional contributors help make these opportunities available. The following policies have been established to insure clarity and consistency for all students and their instructors in making responsible use of our resources.

Class Cancellation.
Jefferson @ OSU reserves the right to cancel any class or group instruction for which there is insufficient registration. A full refund will be provided.

Parent/guardian observation:
Parents/guardians are welcome to observe, silently, any lesson or class involving their child.

Instructor Assignments:
Jefferson @ OSU assigns the instructors for classes and group lessons, with no choice available to the student. For private lessons, returning students are given priority, until July 15, for remaining with the same instructor. After that time, all students are matched to an available instructor at the requested level, taking into account preferences and other available information.

Change of Instructor:
Any request to change instructor during the year must be addressed to, discussed with, and arranged by the Executive Director. It is the responsibility of the student to inform the Director if problems arise affecting his/her musical studies. Every reasonable effort is made to respond to individual needs.

Exclusivity:
Instructors for Jefferson @ OSU agree they will not accept a student, who has been registered in the program, for study outside Jefferson @ OSU until three years after that student has left the program. Student or parents/guardians should not ask instructors to compromise their integrity by breaching this understanding.

School Orchestra/Band/Choir:
Students who attend schools where there is a school orchestra, band, or choral program are expected to participate in that ensemble, allowing their school music program to also benefit from the student’s experience in the Jefferson @ OSU program..

Attendance Policy:
The student has contracted for the instructor’s time, so it is essential to arrive promptly and prepared for each lesson or class. There are no refunds for absences at lessons or classes.

Tardiness:
Lessons and classes for tardy students must end at the scheduled time, in deference to subsequent students. Instructors are obliged to wait no longer than 10 minutes for tardy students, after which an unexcused absence must be recorded.

Student Absence:
If a student absence is unavoidable, the instructor should be notified twenty four hours in advance, as a courtesy. Less notification or no notification must be considered an unexcused absence. Only one excused absence, caused by an illness or death, can be madeup and that must be done before the end of the quarter.

Weather Cancellations/Instructor Absence:
Only in extreme conditions has the OSU Campus been closed because of weather conditions. If weather conditions should necessitate a cancellation of Jefferson @ OSU classes and lessons, an e‑mail message will be dispatched to parents/guardians, the voice mail at 292‑2693 will have the information, and WOSU and WCBE will be asked to broadcast the notice. Any class or lesson canceled by weather conditions will be rescheduled at an announced time.

If an instructor will be absent from a private lesson because of an emergency situation, every effort will be made to contact the student in advance. The instructor will reschedule the lesson if a substitute cannot be provided.

Withdrawal/Refunds:
If a family/student is considering withdrawal from the program, the staff would appreciate having a meeting to discuss the reasons.

Non‑attendance does not constitute withdrawal. In order to remain in good standing, a written notice of withdrawal must be submitted to the Jefferson @ OSU office at least two weeks in advance. Notifying only the instructor of the intent to discontinue lessons is not adequate.

Tuition refunds or credits cannot be made for either classes or group instruction. Tuition refunds or credits will be considered for private lessons instruction only if the withdrawal procedure has been followed and the withdrawal is necessary for documented health reasons or the family’s move from Central Ohio.

Probation/Dismissal:
Jefferson @ OSU reserves the right to place on probation or dismiss a student for any of the following reasons: unruly behavior or vulgar speech; frequent absences; unsatisfactory attitude, effort, or progress; nonpayment of fees.

Security Matters:
Jefferson @ OSU cannot provide supervision for young students before or after their lessons/ classes. Their behavior, property, and personal safety are the responsibility of the parents/guardians at all times. Students and parents/guardians are asked to remain in the designated waiting room or area until the lesson/class time. They should have an agreed location and time to meet promptly afterward.

We urge students to wait inside the building until their transportation arrives, particularly when being picked up after dark. Students are advised against leaving the OSU campus without their parents’/ guardians’ knowledge and permission. The OSU Campus Police are on duty 24 hours and may be called any time from the clearly marked call boxes throughout campus or by a 911 call from any phone.